Sometimes we disable the serial port in the BIOS because the drivers can interfere with the GPS module. Please check if it is disabled in the BIOS using the below steps. If it is enabled, please let us know so that we can assist further.
Hard shut the unit down by holding the power button for at least 10-15 seconds.
Turn the unit back on, and quickly press F2 or tap the top left corner of the screen in order to access the BIOS of the unit.
Once in the BIOS, navigate along the top tabs until you reach the label "Advanced".
On this screen, select the option "Serial Port Settings".
Find the ports labelled, and change them from Disabled to Auto or Enabled.
If you have a keyboard, press the F10 key, and select yes to save values and reboot. If not, proceed to the next step.
Select the keyboard icon in the top right of the screen.
Press the ESC key to return to the previous page.
Along the top tabs, select "Exit" menu.
Once on this screen, select the option titled "Save current values".
Select the Yes button, and the computer will now restart.