Returns must be initiated within 30 days of receiving your order. Which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@ruggedbooks.com. Please note that returns will need to be sent to the following address:
303 Townline Road Unit 2, Niagara-on-the-Lake ON, L0S 1J0, Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Please note that there are exceptions to our return policy. We DO NOT accept returns on the following items:
New Panasonic Toughbook Devices
New Panasonic Accessories
New Durabook Devices
New Durabook Accessories
Unfortunately, we cannot accept returns on sale items or gift cards.
International Shipping
Buyers are responsible for any import duties or taxes in their country. We do not cover these costs, and we cannot mark items as gifts to bypass customs fees.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If the merchandise is being shipped to the European Union, the item must be returned in the same condition it was received—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase will also be required.
Please note that for any returns from Europe, a restocking fee of 15% to 20% will apply, and customers are responsible for both return shipping costs and any import fees into Canada.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ruggedbooks.com.
